Packages are shipped by the carrier DPD. Packages on a pallet are sent by Micodo in the Netherlands and Belgium, and internationally by Dachser.
DPD
When your ordered product is packed by MySteel and has left our production facility, you will receive an email from this carrier confirming the shipment, including the track & trace link. Through this link, you can see the date and time your order will be delivered. DPD will also inform you via email one to two days before delivery about the time your package will be delivered*. On the morning of the delivery, you will receive an email from DPD with a one-hour time slot within which your package will be delivered. The driver will ask for a signature upon delivery.
* On Friday evening, it will be indicated when the delivery will take place on Monday.
Micodo
When your ordered product is packed by MySteel and has left our production facility on a pallet, you will receive an email from MySteel confirming the shipment. Micodo will send a text message the evening before delivery, indicating a three-hour time slot during which the driver will deliver your pallet the next working day*. The Micodo driver will also call you half an hour in advance to inform you that they will arrive in half an hour. The driver will ask for a signature upon delivery.
* Delivery to Belgium; the shipment of a pallet to Belgium is generally done by Micodo itself. In certain cases, Micodo will transfer the shipment to their Belgian delivery partner Widem. In this situation, the shipment will arrive a day later.