You can easily send a message via an app or by email to our customer service. Please use the email address info@mysteel.nl.
It is important that you include your order number and the corresponding order details in your message. This helps us to process your request quickly and efficiently. Additionally, we ask you to attach photos of the received items with the damage visible. This visual information allows us to get a better understanding of the situation and to assist you more swiftly.
If an item is missing, incorrectly delivered, or damaged, we also ask you to specify the item, the dimensions of the relevant item, and the number of damaged items. These details are crucial for identifying the problem and finding an appropriate solution.
We strive to respond to your message as quickly as possible and to provide you with any options or solutions for your situation. Your satisfaction is very important to us, and we do our utmost to assist you promptly.