You can easily send a message via the app or by email to our customer service. For this, please use the email address info@mysteel.nl.
It is important that you include your order number and the associated order details in your message. This helps us to process your request quickly and efficiently. Additionally, we ask you to attach photos of the received items and the incorrectly delivered item. This visual information allows us to get a better understanding of the situation and to assist you more quickly.
If an item has been delivered incorrectly, we ask you to provide the dimensions and material type of the incorrect item, as well as the delivered quantities. These details are crucial for identifying the problem and finding an appropriate solution.
We strive to respond to your message as quickly as possible and to provide you with any options or solutions for your situation. Your satisfaction is very important to us, and we will do our utmost to assist you promptly.