To submit changes, you can easily send an app or email to our customer service at info@mysteel.nl. This is a quick and effective way to ensure that your request is handled correctly.
Please note that we can only make adjustments to orders that have not yet been shipped. Therefore, it may occur that your message with the request cannot be processed because the order has already been dispatched.
When submitting your request, it is important to mention your order number and all relevant order details. This includes information such as the date of your order, personal details, and the specific products you have ordered. Additionally, it is essential to clarify which adjustments you wish to make, including the correct dimensions and the type of material you have in mind. Once we have received your request, we will process it as quickly as possible and contact you for the further handling of your request. We strive to serve you as best as we can and to ensure that you are satisfied with your purchase.